This Refund Policy explains when and how you can obtain a refund for paid FlutterGo.AI subscriptions, offered by FLUTTERGO.AI (PRIVATE) LIMITED ("FlutterGo", "we", "us"). It forms part of our Terms & Conditions. By subscribing, you agree to this policy.
1. Free plan & trials
You can evaluate FlutterGo.AI on the Free plan before paying. Where a free trial of a paid plan is offered, it lasts 7 days and needs a card. You are not charged during the trial; when it ends, the plan is charged automatically unless you cancel before then. We encourage you to use the free experience to decide whether FlutterGo is right for you before purchasing.
Regional prices. In Pakistan, India and some other countries, plans bought on our website cost up to 60% less, depending on your country, every month for as long as the subscription runs. The same refund rules below apply.
2. Subscription refunds (cooling-off)
If you are a new subscriber and are not satisfied, you may request a full refund within 14 days of your initial paid subscription purchase. Where you are a consumer in a jurisdiction that grants a statutory cooling-off or withdrawal right (for example, the EU/UK), that right applies and, where applicable, may override the timeframe above.
If your plan started with a free trial, the 14 days run from the first charge at the end of the trial, not from the day the trial started.
3. Renewals
Subscriptions renew automatically. Charges for renewal periods are generally non-refundable. To avoid a renewal charge, cancel before your next billing date from your account settings — cancellation stops future renewals, and your plan stays active until the end of the current paid period. If you were charged for a renewal you did not intend, contact us promptly and we will review your situation in good faith.
4. What is not refundable
- Fees for billing periods already elapsed or substantially used.
- Add-ons or usage-based charges that have already been consumed.
- Third-party costs you incur outside FlutterGo (for example, Apple Developer Program fees, Google Play registration fees, or CI/runner minutes on your own connected accounts).
- Accounts terminated for breach of our Terms or for abuse/fraud.
5. Credit refunds
Some actions give their credits back automatically:
- If an APK build fails, is cancelled, or cannot start, the 1 credit it used is returned.
- If a store deploy does not reach a store, the 2.5 credits for that store are returned.
- Redeploying the same project to the same store within 24 hours of a paid deploy does not use credits again.
These are credits returned to your FlutterGo balance, not money returned to your payment method.
6. Purchases made in the iPhone app
Plans and credit packs bought inside the FlutterGo iPhone app are billed by Apple through the App Store. To cancel such a subscription, use your Apple ID subscription settings on your device. Refunds for these purchases are handled by Apple; request them from Apple at reportaproblem.apple.com. We cannot issue refunds for App Store purchases ourselves. The refund rules in sections 2 and 3 apply to purchases made on our website.
7. How to request a refund
Email support@fluttergo.ai from the email address associated with your account, with the subject "Refund request", and include your account email, the charge date and amount, and a brief reason. We may ask for additional information to verify the request.
8. Processing & timing
Approved refunds are issued to your original payment method via our payment processor, Polar. Once approved, please allow up to 5–10 business days for the refund to appear, depending on your bank or card issuer. We will confirm by email when a refund is processed.
9. Chargebacks
If you believe a charge is incorrect, please contact us first so we can help — most issues are resolved quickly. Initiating a chargeback or payment dispute without contacting us may result in suspension of your account while the dispute is investigated.
10. Your statutory rights
Nothing in this policy limits any non-waivable refund or cancellation rights you may have under the consumer-protection laws of your country or region. Where such laws apply, they take precedence over any conflicting term in this policy.
11. Contact
For any billing or refund questions, contact support@fluttergo.ai (or FLUTTERGO.AI (PRIVATE) LIMITED, House No. B-157, Oasis Orchard, Samundri Road, Faisalabad, Punjab, Pakistan).
This Refund Policy is issued by FLUTTERGO.AI (PRIVATE) LIMITED, a company registered in Pakistan, with registered address at House No. B-157, Oasis Orchard, Samundri Road, Faisalabad, Punjab, Pakistan.